Returns and exchanges
You have 30 days from delivery to request a return or exchange for your ONDRIVE brace.
How to start. Email support@ondrive.fit with your order number and tell us what went wrong. Every return and exchange starts with this email. We reply within 2 business days.
Wrong size. Tell us the size you ordered and the size you need. We will help you confirm the right fit and ship the correct size at no cost.
Refunds. If the brace is not right for you, we will send return instructions or issue a refund to your original payment method. Approved refunds are processed within 5 business days.
Damaged or wrong item. If your order arrives damaged, defective or is not what you ordered, email us and we will make it right.
Please note. Returns sent without contacting us first cannot be accepted. For hygiene reasons, a heavily used brace cannot be returned, unless it arrived damaged or defective.