Done. Here’s your shipping policy with the updated contact details.
All orders are processed within 1–2 business days (excluding weekends and holidays).
You’ll receive an email confirmation with your tracking number as soon as your order ships.
During high-volume periods (sales, holidays, or product launches), processing times may extend to 3–5 business days.
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times (after shipment):
United States: 3–7 business days
Canada: 5–10 business days
International Orders: 7–21 business days (depending on destination and customs)
Note: Delivery times are estimates and not guaranteed. Carriers may experience delays beyond our control.
We offer free standard shipping on all U.S. orders over $60.
Orders below this amount will incur a flat shipping fee of $4.99.
Once your order has shipped, you’ll receive a tracking number via email.
Please allow 24–48 hours for tracking information to update.
If you don’t receive tracking details within 3 days, please contact us at support@ondrive.fit.
We ship worldwide.
Customers are responsible for any customs fees, duties, or import taxes applied by their destination country.
Unfortunately, we cannot control or predict these charges, and they are not included in your total at checkout.
We are not responsible for delays caused by the carrier, incorrect shipping addresses, or packages marked as “Delivered.”
If your package is lost in transit, contact our support team within 7 days of the estimated delivery date so we can assist you.
If you need to change your shipping address, please contact us within 12 hours of placing your order.
Once the order is processed or shipped, we cannot modify the address.
If your package arrives damaged or incomplete, email us within 48 hours of delivery at support@ondrive.fit with:
Your order number
Photos of the package and damaged items
We’ll review your claim and work to resolve it promptly.
For any shipping-related questions, contact our team:
📧 support@ondrive.fit
📞 +972546307997
If you want, I can set $X and $Y based on your margins and AOV so this policy also boosts conversion and profit.